Refund and Return Policy

Return policy

Our policy lasts for 30 days . If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Conditions for making a return

To be eligible for a refund:

  • The item must be unused and in the same condition as when you received it.

  • It must be in its original packaging .

  • A receipt or proof of purchase is required.

⚠️ Do not return your purchase to the manufacturer.

Items not eligible for return

Some types of products cannot be returned, including:

  • Perishable products such as food, flowers, newspapers or magazines.

  • Intimate or sanitary articles.

  • Hazardous materials.

  • Flammable liquids or gases.

  • Gift cards.

  • Downloadable software products.

  • Some health and personal care items.

Partial refunds (if applicable)

Partial refunds may be granted in certain cases:

  • Books with obvious signs of use.

  • CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.

  • Any item that is not in its original condition, is damaged, or is missing parts due to causes beyond our control.

  • Items returned more than 30 days after delivery .

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to notify you that we have received the item. We will also inform you whether your refund was approved or rejected .

If approved, the refund will be processed and a credit will automatically be applied to your original payment method within a few days .

Late or unreceived refunds (if applicable)

If you haven't received your refund yet, follow these steps:

  1. Please check your bank account again.

  2. Contact your credit card company; there may be a delay before the refund is officially reflected.

  3. Contact your bank. There is often an additional processing time.

If you still haven't received your refund after these steps, please write to us at:
📧 neburecom2025@gmail.com

Items on sale (if applicable)

Only regularly priced items are eligible for a refund.
Sale items cannot be refunded.

Changes (if applicable)

We only replace items if they are defective or damaged .
If you need to exchange it for the same item, please contact us by email at:
📧 neburecom2025@gmail.com

And send your product to:
📦 Carrer de Lleida 26, Sant Boi de Llobregat, B, 08830, Spain

Gifts

  • If the item was marked as a gift at checkout and we shipped it directly to you, you'll receive a gift credit for the value of your return.
    Once we receive the item, a gift certificate will be sent to you.

  • If the item was not marked as a gift, or was given by the person who made the purchase, the refund will be sent to that person and they will be notified of the return.

Return shipments

To return your product, you must send it to:
📦 Carrer de Lleida 26, Sant Boi de Llobregat, B, 08830, Spain

  • You will be responsible for paying the return shipping costs .

  • Shipping costs are non-refundable.
    If you receive a refund, the cost of return shipping will be deducted.

🔁 The arrival time of the exchanged product may vary depending on your location.

📦 If you are returning an item worth more than €75 , it is recommended to use a tracked shipping service or purchase shipping insurance .
We do not guarantee receipt of the returned item.